Privacy policy

Last updated: 15/10/23

This Privacy Policy describes how Seronya ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Seronya

This includes situations where you interact with us through the website or communicate with us regarding our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this policy, please do not use our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates may occur due to:

  • Operational changes
  • Legal requirements
  • Regulatory updates

When changes are made, we will:

  • Post the revised policy on this page
  • Update the "Last updated" date

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from several sources.

The type of information collected depends on how you interact with our website.

We may use your personal information to:

  • Communicate with you
  • Process purchases and orders
  • Provide customer support
  • Comply with legal obligations
  • Enforce our terms and policies
  • Protect the rights and safety of our business and users

Personal Information We Collect

The personal information we collect depends on how you use our services.

Information You Provide Directly

This may include:

  • Name
  • Address
  • Phone number
  • Email address
  • Billing and shipping information
  • Payment confirmation
  • Account login information
  • Customer support communications

Providing certain information may be necessary to access certain features of our services.

Information Collected Automatically

We automatically collect some information when you interact with our website.

This may include:

  • Device information
  • Browser information
  • IP address
  • Network connection data
  • Usage activity on the website

This information helps us improve the performance and functionality of our services.

Information from Third Parties

We may also receive information from third-party providers such as:

  • Website hosting services (e.g., Shopify)
  • Payment processors
  • Analytics providers
  • Advertising partners

These third parties help us operate our store, process payments, and improve our services.

How We Use Your Information

We use your personal information for the following purposes:

Providing Products and Services

To process orders, manage accounts, and arrange shipping.

This includes:

  • Payment processing
  • Order fulfillment
  • Returns and exchanges
  • Account management

Marketing and Advertising

We may use your information to send:

  • Promotional emails
  • Marketing messages
  • Product recommendations

You may opt out of marketing communications at any time.

Security and Fraud Prevention

Your information may be used to:

  • Detect fraud
  • Investigate suspicious activity
  • Protect accounts and transactions

Please keep your account credentials secure.

Customer Support

We may use your information to:

  • Respond to inquiries
  • Provide support
  • Improve our services

Cookies

Like many websites, we use cookies to improve the user experience.

Cookies help us:

  • Remember user preferences
  • Analyze website traffic
  • Improve store performance

For more details about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

You can disable cookies in your browser settings, but doing so may affect website functionality.

How We Share Personal Information

We may share your information with trusted third parties such as:

  • Payment processors
  • Shipping providers
  • Customer support services
  • Marketing partners
  • Analytics providers

These parties process information on our behalf to help operate our business.

We may also share information when required to comply with legal obligations.

User Generated Content

If you submit product reviews or other content publicly on the website, that content may be visible to other users.

Please be aware that any information you make public may be accessible to others.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Children's Data

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete the data.

Security and Data Retention

We implement reasonable security measures to protect your personal information.

However, no method of internet transmission is completely secure.

We retain personal information only for as long as necessary to:

  • Maintain your account
  • Provide services
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

  • Accessing your personal data
  • Requesting correction of inaccurate data
  • Requesting deletion of personal information
  • Restricting how your data is processed
  • Requesting a copy of your data
  • Withdrawing consent to data processing

To exercise these rights, please contact us.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails.

Even if you unsubscribe, we may still send you important service-related messages such as order confirmations.

Complaints

If you have concerns about how we process your personal information, please contact us.

If you are not satisfied with our response, you may have the right to contact your local data protection authority.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Email: dannphy@gmail.com