Shipping policy
International Shipping
We ship internationally.
Please note that we do not have control over customs processing, and therefore we are not responsible for delays caused by customs clearance.
Tracking information will be provided to you as soon as it becomes available.
Estimated Shipping Times
Estimated delivery times do not include weekends or public holidays.
United States
- 3–8 business days
- Tracking available
Rest of the World
- 3–12 business days
- Tracking availability may vary depending on the location
Delayed Delivery
In rare situations, packages may take longer than the estimated delivery time.
Shipping times can be affected by factors outside our control, such as:
- International shipping delays
- Customs processing
- Busy holiday seasons
- High order volumes during promotions
If there are no tracking updates for more than 30–60 business days, we will ship a replacement package.
Your patience and understanding are greatly appreciated in such cases.
Processing Time vs Shipping Time
Please note that processing time is different from shipping time.
Processing Time
Orders typically take 3–5 business days to process.
This includes:
- Order verification
- Quality checks
- Packaging
- Dispatch preparation
In some cases, full processing may take 4–6 business days before the order is sent to the shipping carrier.
Shipping Time
Once your order has been processed:
- The shipping carrier will collect your package
- You will receive an email with tracking information
Processing Delays
During peak periods such as:
- Holiday seasons
- Promotional events
- High order volume periods
processing times may take longer than usual.
We always do our best to process and ship orders as quickly as possible.
Order Cancellation
Once an order has been processed, it can no longer be cancelled.
If you wish to cancel an order:
- Cancellation must be requested within 30 minutes of placing the order
- A $20 transaction fee per order will apply
If we confirm that the order has already been processed, the order cannot be cancelled.
Contact Us
If you would like to cancel an order or have questions about shipping, please contact us as soon as possible.
Email: dannphy@gmail.com