Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags
- In the original packaging
You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
Email: dannphy@gmail.com
If your return request is approved, we will send you:
- A return shipping label
- Instructions on how and where to send your package
Please note that items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at:
Damages and Issues
Please inspect your order upon receiving it.
If the item is:
- Defective
- Damaged
- Incorrect
please contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials
- Flammable liquids or gases
If you have questions about whether your item can be returned, please contact us before making a request.
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to:
- Return the item you currently have
- Once the return is accepted, place a new order for the replacement item
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
To qualify:
- The item must be unused
- In original condition
- With tags and packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved:
- Your refund will be issued to the original payment method
- Processing time is typically within 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: